Our Services
Iworkaholics is a company that provides expertise to companies seeking to grow their business using contact centre services. Our management team has many years of experience designing and refining contact centre solutions which generate measurable value. Iworkaholics has invested in its people, technology and processes to ensure it can offer Best in Class (BIC) solutions to our clients.
We specialize in providing customer service, customer acquisition, loyalty and retention solutions. Our expertise lies in the effective administration of complex call handling and hybrid services with a BPO component. We offer our clients excellent value for capital, performance, and high quality staff. Our brand promises to deliver our clients:
- Excellence
- Flexibility
- Affordability
We provide the complete outsource solution for companies seeking to work with a specialist provider. Our centres operate on a 24x7 basis
Iworkaholics believes it offers the best solution for companies seeking a strategic relationship and would like the value-added benefits of working with a company who will assist them in growing their business.
Our Services include
- Inbound Customer Service
- Inbound Multilingual Services
- Inbound Telesales
- Outbound Telemarketing/Telesales
- Outbound Customer Service
- BPO
- Help Desk
- Data Supply
- IVR Solutions
- Email processing
- Voice recording services
- Direct Sales Force
- Credit Collection
- Project Management Services
We also provide consultancy services
Call Centre Operation
- Setting up a call centre
- Dialers
- Business Model
Training
- Voice & Accent
- Process
- Call Quality Model
- Six Sigma
Quality Assurance
- Six Sigma Certification
- Quality Model